PRIVACY POLICY

Access to the websites of AKROVALIS, S.L., https://akro.bike, and through the various channels or social networks available, which allow digital access to our company by viewing departments and activities, will be freely accessible. However, this does not imply that misuse can be made, but rather within the legal framework established for this purpose, except for some areas such as purchasing or hiring, where interested customers and users will need to provide certain personal data to contact us subsequently by phone or email, and to inform them of the requested services, or to have direct access to our website through the Registration enabled for purchases or services.

Access to the websites of AKROVALIS, S.L. and through its brand https://akro.bike, hereinafter Website, is freely accessible, and the data transmitted is for the exclusive use of our company, which will NOT sell, transfer, or inform third parties, except as required by law or judicial request.

Only basic data will be requested through the website, using other channels for sending and receiving documents, unless expressly authorized by the user.

We do not have direct access to your data, nor do our systems allow us to know them unless you have expressly communicated them to us, such as name, telephone number, address, or email, etc. However, we use cookies to facilitate navigation and for statistical purposes. Our company is committed, as it could not be otherwise, to respect and comply at all times with current legislation and the adaptation that may be necessary at any time, respecting the principles of transparency as set forth in the GDPR. See Cookie Policy.

AKROVALIS SL reserves the right to adapt and update this privacy policy in accordance with current regulations and the updates or changes that the legislator may make.

The user is responsible and guarantees that the data provided on our pages, such as their personal data, are true and belong to them as a natural or legal person, and any inaccuracy or falsehood of such data is the sole responsibility of the user.

WHAT DATA WE SHARE AND THIRD-PARTY TOOLS WE USE
We do not share personal data of our customers and users with third parties, but we share your access to navigation through the different areas of our website with our technological service providers, in order to analyze what is of most interest and analyze the difficulty or ease of navigation.

At some point in our business relationship and depending on the purpose of the service contracted, various reputable companies may be involved, although the main services are carried out by:

GOOGLE, INC. DELAWARE, Mountain View (California), which complies with European standards. You can view the Privacy Shield agreement between the EU and the US at: https://support.google.com/analytics/answer/7105316?hl=en

Transport: we work with GLS and CORREOS. We always seek the most efficient company to make shipments to the destination city.

FORMS INSERTED ON OUR WEBSITE
We inform that the data voluntarily provided by the user on our website are for the exclusive use of our company. They are not sold, transferred, or informed to third parties and are treated with total confidentiality.

PAYMENT GATEWAY
We inform that bank and credit card data when making a payment through our website are not transferred to our databases, but are transferred directly to the bank through the payment gateway, without leaving any data from your card in our files. It is a user-bank entity transaction, with the bank informing us that you have made the payment, but not informing us of your bank details.

RIGHT OF ACCESS, RECTIFICATION, AND DELETION OF USER’S PERSONAL DATA
The user may exercise the right of access, rectification, cancellation, opposition, limitation, and portability of their personal data at any time in accordance with the provisions of Organic Law 15/1999 on Data Protection (LOPD), in concordance with the recent adaptation of the European GDPR regulation.

The limitation or deletion of personal data may be carried out if there are no legal obligations that impose a specific retention period, such as in the case of invoices, which must be kept for the legal period established by the Tax Agency at any given time.

To exercise your rights, the user will indicate their intention to the data controller of AKROVALIS SL, in writing, preferably by email, although it can also be done by ordinary mail with unequivocal identification of their person, indicating that they wish to exercise their rights and attaching a scanned or photocopied ID card or NIE in force, and it can be done at the following email addresses: data controller: info@akrovalis.com or the data processor, and Data Protection Delegate dpdakrovalis@lydiajardi.com.

If you believe that your data has not been properly processed, you may file a complaint with the Spanish Data Protection Agency. www.aepd.es

DATA PROCESSORS
Data controller: AKROVALIS SL, VAT: B-66189739 with registered office at Calle Ramon Casas, 3, Badalona (08911) Barcelona.

Data processor and Data Protection Delegate: Lydia Jardí. Av. Carrilet, 3, building D, 2nd floor. Ciudad de la Justicia de Barcelona and L’Hospitalet -08902- L’Hospitalet (Barcelona)

Responsible email: info@akrovalis.com
Data processor and DPD email: dpdabogadalydia@akrovalis.com

Purpose of processing: AKROVALIS SL owns the website and domain https://akro.bike, and uses the information provided and transmitted for the commercial relationship of purchase and sale of the products offered on the website and to manage queries and information of interest to the user to improve their user experience. Your data is not sold or transferred to third parties and is for the exclusive use of AKROVALIS SL.

We may collect your name and email address to send you our promotional emails. This information could be used to contact you about sales, special offers, and new releases. You may object at any time and without providing any reason to such use (for example, by clicking on the unsubscribe link in our marketing emails).

Legitimation of processing: We do not have access to your data unless you consent because you have provided them to us, and they will be stored in our database to carry out the sale and inform you of your order and the products that may be of interest to you.

The data you provide for payment of the purchase of our products are automatically redirected to a payment gateway for exclusive communication between you and the bank, so we do not process or store your data.

Recipient of your data: Your data is for the exclusive use of AKROVALIS SL. We do not transfer or sell

any data from our customers, potential customers, users, or visitors to our Website.

In order for your order to reach the address you have provided, we use our own transport, courier services, and national and international transport with reputable first-line companies, with whom we have signed a confidentiality and non-transmission, sale, or assignment of customer data agreement.

OTHER INFORMATION ABOUT USER PERSONAL DATA
RETENTION PERIOD OF YOUR PERSONAL DATA IN OUR SYSTEMS
The personal data of the user of our Website will be retained for the duration of the relationship and exchange of information and commercial relationship of purchase-sale, which will be subject to different periods depending on the type of relationship.

In the case of customers, for tax obligations, even if they exercise the right to cancel their data, they must remain in our systems for the time prescribed by law for tax and fiscal reasons. After this period, they will be destroyed.

For users of the Website who request information and provide us with their data, without being buyers, their data will remain in our databases, and at the request of the user, they will be deleted immediately, if possible and within a maximum period of 30 days from their request.

DATA ORIGIN
The data of natural persons with which AKIROVALIS SL maintains or may maintain a business relationship are always obtained through the client or user of our Website, and may be obtained when making a purchase on our Website, or when requesting information, as well as during fairs and congresses, and all of them are voluntarily provided and with the relevant legal notices before filling out the forms, which can also be provided to us by postal mail, email, or instant messaging.

DATA CATEGORY
The data requested to provide our information and purchase services are basic, not requesting data that requires Medium or High security, since the data that may require this security such as payments by card are made through a payment gateway from the bank that disconnects momentarily from our Website and connects directly, initiating the economic transaction that takes place between the bank and the buyer, without intervention by AKROVALIS SL. Until the transaction is completed, at which point it automatically reconnects to our website.

THIRD-PARTY DATABASES
AKROVALIS SL does not use data from third-party databases, whether legitimate or not, either through purchase or through transfer, as they are obtained voluntarily from the interested parties. If this situation were to occur in the future, in accordance with the GDPR, the interested parties will be informed of the obtaining of their data within a reasonable period or, in the first communication with the interested party, without the need for prior request.

SECURITY
We care about and cherish our security systems and detection of potential dangers, as your security is ours. If we had a failure in our systems that could endanger the data of our customers, either for our own reasons or those of third parties, we would immediately inform you and provide you with the necessary information to inform you of what happened and the time needed to restore secure communications, if it has not already been resolved. If it has been resolved, we will also inform you to change the Registration passwords.

In the event of a security breach in our systems, in addition to informing you, we will also proceed to notify the Spanish Data Protection Agency that such a breach has occurred, at calle Jorge Juan, 6, 28001 MADRID, Tel. 901 100 099, in compliance with current regulations.